Privacy Policy
Last updated: July 2025

Crazy Game (“we”, “us”, or “our”) operates https://crazygame-eg.com/ (the “Site”), an e‑commerce platform selling video games, consoles, accessories and related products in Egypt. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains:

  1. What data we collect
  2. How we use it
  3. With whom we share it
  4. Your rights
  5. How to contact us

1. Information We Collect

1.1 Personal Information

• Name, email address, telephone number, shipping & billing addresses
• Account username and password
• Order history and payment details (e.g., transaction ID, last four digits of card)

1.2 Technical & Usage Data

• IP address, browser type/version, device identifiers
• Pages visited, time spent on pages, referral URLs
• Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We process your data to:

  • Fulfill orders – validate and ship products, send order confirmations and invoices.
  • Payments & fraud prevention – process payments, detect fraudulent activity, comply with legal requirements.
  • Customer service – respond to inquiries, handle returns, provide support.
  • Marketing – send you promotional offers, newsletters (where you’ve opted in).
  • Site improvement – analyze usage patterns to enhance features and usability.

3. Sharing & Disclosure

We may share your information with:

  • Service providers – payment gateways (e.g., Stripe, local banks), shipping partners, hosting providers.
  • Legal authorities – if required by Egyptian law, court order, or governmental request.
  • Business transfers – if we sell or merge the business, customer data will be among assets transferred (under confidentiality).

We do not sell your personal data to third parties for their own marketing purposes.

4. Cookies & Tracking

  • We use essential cookies for cart and checkout functionality.
  • Analytics cookies (e.g. Google Analytics) to measure and improve Site performance.
  • Advertising cookies to present you with relevant promotions on- and off‑site.

You can manage or disable cookies via your browser settings, but this may impact Site functionality.

5. Data Security

  • We employ industry-standard measures (SSL/TLS encryption, firewalls) to protect your data.
  • Access to your data is restricted to authorized personnel and service providers under NDA.
  • However, no system is 100% secure—please notify us immediately if you suspect a breach.

6. Data Retention

  • Order data (invoices, transaction details) is retained for a minimum of 7 years to comply with Egyptian tax and accounting regulations.
  • Marketing consents and unsubscribes are retained until you request deletion.
  • Inactive accounts may be deleted after 2 years of no login or purchase activity, at our discretion.

7. Your Rights

Under Egyptian data protection principles, you have the right to:

  • Access your personal data.
  • Rectify inaccuracies.
  • Delete your data (subject to legal retention requirements).
  • Withdraw consent for marketing communications.
  • Object to or restrict certain processing activities.

To exercise these rights, please contact us using the details below. We will respond within 30 days.

8. Children’s Privacy

Our Site is not intended for users under 13 years old. We do not knowingly collect data from minors. If you believe we have data for a child under 13, contact us to request deletion.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our data practices, please reach out:

Crazy Game
Email:  [email protected]
Address: 123 Gamer St., Cairo, Egypt
Phone: +20 123 456 7890

Thank you for trusting Crazy Game. We’re committed to keeping your data safe and letting you shop with confidence!